Privacy Policy

DC99's Privacy Policy — Your data is safe with us

Every piece of information you provide on the dc99 platform is stored with strict security. On this page, we clearly explain what data is collected, how it is used, and what rights you have.

Last Updated: January 2026
We use your information How We Protect It

A quick overview of the core pillars of dc99's Privacy Policy

SSL Encryption Protection

Dc99 uses 256-bit SSL encryption. Your login credentials, payment data, and personal details are all transferred in fully encrypted form.

Sale of Data is Prohibited

Dc99 never sells your personal information to third parties. Your name, phone number, or email is never shared with any advertiser.

Secure Data Storage

All data is stored on internationally certified servers. Regular backups and firewall protection are maintained to ensure no data is lost.

Control Over Data Disclosure

Dc99 does not disclose any of your information without your consent. Information may only be shared when required by law or upon your direct request.

You Are in Control of Your Data

Every dc99 member can request to update, correct, or delete their personal information at any time. You retain full control over your data.

Cookie Transparency

Dc99 is fully transparent about which cookies are used and why. You can disable any non-essential cookies at any time.

1What Information We Collect

Some necessary information is collected when you open an account and use the dc99 platform. The primary purpose of this collection is to provide you with a secure and uninterrupted service.

Dc99 collects two main types of information — data you provide directly, and technical data collected automatically.

Data Type Example Time of Collection
Identity Information Name, date of birth, NID number At the time of registration
Contact Information Mobile number, email address At the time of registration
Financial Information Mobile banking number, transaction history During deposits/withdrawals
Technical Information IP address, browser type, device information During site usage
Gaming Activity Game history, bet amounts, wins/losses During gameplay
dc99 only collects information that is necessary. No excessive or irrelevant data is requested. If you feel any information being asked for is inappropriate, please let our support team know.
2Purpose of Data Use

Dc99 uses your information strictly for defined purposes only. It is never used for anything beyond those purposes. The primary uses are clearly outlined below:

  • Account Verification & Management: Your information is used to verify your identity and keep your account active.
  • Payment Processing: Financial information is used to process deposits and withdrawals accurately.
  • Security Assurance: To detect and prevent fraud, hacking, or suspicious activity.
  • Customer Support: Your account and transaction information is used to resolve your issues as quickly as possible.
  • Legal Compliance: Certain data must be retained to comply with applicable laws and regulations.
  • Service Quality Improvement: Anonymized data is analyzed to improve the user experience.
  • Promotional Communications: With your consent, you will be informed about offers and bonuses (you can opt out at any time).
Important: dc99 never sells your information to advertisers or third parties. If you do not wish to receive promotional emails or SMS, you can opt out anytime from your account settings.
3Data Storage & Security

All your information on the dc99 platform is protected using internationally recognized cybersecurity technologies. Our server infrastructure undergoes regular security audits.

Core security technologies we use:

  • 256-bit AES encryption — bank-grade data security
  • TLS 1.3 Protocol — maximum security during data transfer
  • Two-layer firewall protection
  • 24/7 server monitoring and anomaly detection
  • Regular third-party security audits
  • Data is backed up daily

Your password is never stored in plain text — it is kept in hashed form only. No staff member can view your password.

Use a strong password to keep your account secure and never share it with anyone. No dc99 staff member will ever ask for your password.

How long data is retained depends on the type of information and applicable legal requirements. Even after an account is closed, certain data may be kept for a specified period as required by law.

4Sharing Data with Third Parties

Dc99 does not generally share your personal information with third parties. However, in certain specific situations, sharing limited information may become necessary.

  • Payment Processors: Only the transaction details necessary to process deposits and withdrawals are shared with mobile banking services such as bKash, Nagad, and Rocket.
  • Identity Verification Service: Identity information may be shared with verification agencies for legal compliance and fraud prevention.
  • Law Enforcement: Required information is provided in response to lawful directives from government authorities or courts.
  • Technology Service Providers: Trusted technology partners who support platform operations may process data in a limited and contractually bound capacity.
Guarantee: dc99 does not sell, rent, or share your information for advertising purposes. Third-party partners are also contractually bound to uphold our privacy standards.
5Cookie Policy

Dc99's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve platform functionality.

Cookies we use:

  • Essential Cookies: Maintaining login sessions and ensuring security cannot be disabled, as they are essential to keeping the platform running.
  • Functional Cookies: Used to remember your preferences such as language, theme, or other settings.
  • Analytics Cookies: To understand which parts of the website are used most — fully anonymous.
  • Marketing Cookies: Active only with your consent. Helps display relevant offers.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.
6Your Data Rights

Every registered member at dc99 has certain fundamental rights over their own information. We respect these rights and do our best to fulfil them as promptly as possible.

  • Right to Know: You may request to know what information dc99 holds about you.
  • Right to Rectification: If any information is incorrect, you may request a correction.
  • Right to Erasure: You may request deletion of your data, subject to certain conditions being met.
  • Right to Restrict Processing: In some cases, you may request that the use of your information be restricted.
  • Right to Object: You may object to your data being used for marketing purposes.
  • Right to Data Portability: You may request a copy of your data in a specified format.

To exercise any of these rights, please contact dc99's customer support by email. Requests are typically processed within 30 business days.

7Protection of Minors' Data

Dc99 strictly does not collect information from anyone under 18, and minors are not permitted to use the platform. Age verification is carried out at the time of registration.

A Note for Parents: If your child has accidentally registered on dc99, please contact our support team immediately. The account will be closed right away and all collected data will be deleted.

We are committed to the online safety of children and young people, and follow a strict zero-tolerance policy in this regard.

8Privacy Policy Updates

Dc99 reserves the right to update this Privacy Policy in part or in full when necessary. You will be notified of any changes in the following ways:

  • The last updated date at the top of this page will be changed
  • For significant changes, an email or SMS notification will be sent
  • A notice will be displayed after you log in to the platform

Updated policies take effect 14 days after publication. If you have any objections, please contact dc99 Support within that time. Continued use of the platform after the changes take effect will be considered acceptance of the updated policy.

9Contact Us

If you have any questions about the Privacy Policy, data-related requests, or concerns you would like to raise, please contact the dc99 support team.

  • Email: [email protected]
  • Live Chat: available directly from any page on the platform
  • Support hours: 7 days a week, 24 hours a day
Privacy complaints or data deletion requests are generally processed within 30 business days. For urgent matters, please reach out via live chat.
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Your personal information is stored with the highest level of security at dc99. Register with confidence and enjoy the best gaming experience in Bangladesh.

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